Frequently Asked Questions (FAQs)
1. What types of jewelry do you sell?
At Wujewelry, we specialize in high-quality necklaces, including gold-plated, silver, stainless steel, personalized, and symbolic pendant styles. We are expanding soon to include rings, earrings, and bracelets.
2. Do you offer international shipping?
Yes! We ship worldwide. Please refer to our Shipping Policy for estimated delivery times and shipping rates.
3. How long does it take to process and ship my order?
Orders are typically processed within 3–5 business days. Once shipped, delivery time depends on your location. You’ll receive a tracking number via email once your package is on the way.
4. Can I return or exchange my order?
We accept returns within 15 days of delivery for most items. Please review our Returns & Refund Policy for detailed instructions. Note: Custom or personalized items are non-refundable.
5. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, and other secure payment options listed at checkout.
6. Is your jewelry safe for sensitive skin?
Yes. Most of our products are made with hypoallergenic materials such as stainless steel, gold plating, and nickel-free alloys — safe for everyday wear.
7. Can I customize my necklace?
Absolutely! We offer personalized options including name necklaces, birthstones, and engraving. Simply choose the “customize” option on the product page before adding to cart.
8. I entered the wrong address. What should I do?
Please contact us at [email protected] within 12 hours of placing your order. If the order hasn’t shipped yet, we can update it. Once shipped, we are not responsible for incorrect addresses.
9. What if my package is lost or delayed?
If your order hasn’t arrived after 30 business days, please contact us and we’ll assist in filing a claim or sending a replacement where applicable.
10. How do I contact your support team?
You can reach us anytime at [email protected]. We aim to respond to all inquiries within 24–48 business hours.