Shipping Policy – Wujewelry

Welcome to Wujewelry! We’re committed to delivering your order safely, efficiently, and with full transparency. Please take a moment to review our shipping policy to understand how your order is processed and delivered worldwide.

🌍 Where We Ship

Wujewelry proudly ships internationally.
No matter where you are, we’ll make every effort to deliver your jewelry right to your doorstep.

🕒 Order Processing Time

  • Orders are processed within 3–5 business days (excluding weekends and public holidays).

  • During busy periods (e.g. holidays or sales events), processing may take an additional 1–3 business days.

  • Once shipped, you’ll receive a confirmation email with your tracking number and a link to monitor your order.

🚚 Estimated Delivery Times

Region Estimated Delivery Time
United States 7 – 14 business days
Canada 10 – 18 business days
Australia / NZ 10 – 20 business days
Europe 10 – 20 business days
Asia 10 – 15 business days
Rest of World 12 – 25 business days

Note: Delivery times are estimates and may vary due to customs delays, local courier issues, or peak shipping periods.

💸 Customs, Duties & Import Taxes

Depending on your country’s regulations, your package may be subject to customs duties, import taxes, or VAT.

  • These charges are not included in your order total.

  • The customer is solely responsible for any applicable import fees.

  • Wujewelry is not liable for delays or charges due to customs processes.

📦 Shipping Rates & Free Shipping Offers

United States

  • Standard Shipping: $7.95 (7–14 business days)

  • FREE Shipping on orders over $85

International Shipping

  • Standard Shipping: $15.95 (10–30 business days)

  • FREE Shipping on orders over $100

Final rates are calculated at checkout and may vary slightly based on location.

🔍 Order Tracking

Once your order ships, we’ll send you an email with your tracking number.

You can track your shipment:

  • On our [Order Tracking] page

  • Or directly via the courier’s website

If you haven’t received your tracking details after several days, please check your spam folder or contact us at [email protected].

🕵️ Delayed or Lost Packages

If your order hasn’t arrived within 30 business days of shipment, please email us at [email protected].
We’ll work with the shipping provider to resolve the issue and update you promptly.

❗ Incorrect Shipping Details

Please double-check that your shipping address is complete and accurate before submitting your order.

Wujewelry cannot be held responsible for delays or lost packages due to:

  • Incorrect or incomplete address

  • Inaccessible delivery location or unavailable recipient

  • Delays at customs clearance

If your order is returned to us due to incorrect information or failed delivery, you may be responsible for reshipping fees.

📬 Proof of Delivery

If tracking shows your order as “delivered” but you haven’t received it:

  1. Check with household members or neighbors

  2. Contact your local postal carrier

  3. Reach out to us at [email protected] for assistance

Please note that once the courier confirms delivery, we must rely on that tracking status as proof.

🙋‍♀️ Need Help?

For any shipping-related questions — including delivery times, tracking issues, customs fees, or lost packages — contact us at [email protected].
Our support team is here to make sure your experience with Wujewelry is smooth and reliable.

Wujewelry – Delivering beauty and confidence to every corner of the world.