Returns & Refund Policy – Wujewelry

At Wujewelry, your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, we offer a clear and easy return and refund process to ensure a hassle-free experience.

Please review the details below to understand our return terms.

✅ Return Window & Conditions

You may request a return within 15 days of receiving your order.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition

  • It must include original packaging, tags, and accessories (if applicable)

  • A proof of purchase (such as your order number or receipt) is required

Returns requested after 15 days of delivery will not be accepted.

🚫 Items Not Eligible for Return

Please note the following items are non-returnable:

  • Final sale or clearance products

  • Custom-made or personalized jewelry

  • Gift cards and digital vouchers

  • Intimate products (for hygiene reasons)

📩 How to Start a Return

To begin a return, please email our support team at [email protected] and include:

  1. Your full name

  2. Order number

  3. Reason for return

  4. Photos of the item (if damaged, defective, or incorrect)

Once approved, you’ll receive step-by-step instructions for shipping the item back to us.

Please do not return any item without receiving prior authorization from our team.

🚚 Return Shipping Fees

  • If the return is due to damage, defect, or wrong item received, Wujewelry will cover return shipping costs.

  • For all other returns (e.g. change of mind, wrong size chosen), customers are responsible for the return shipping fees.

We recommend using a trackable shipping service and retaining the shipping receipt.
Wujewelry is not liable for any returned items lost in transit.

🛠 Damaged or Incorrect Items

If you received a product that is:

  • Broken or damaged

  • Defective or malfunctioning

  • Not the item you ordered

Please notify us within 5 days of delivery by contacting [email protected].
Be sure to include clear photos showing the issue.

Depending on the case, we will offer:

  • A replacement item

  • A full refund

  • Store credit

💳 Refund Process

Once we receive and inspect your returned item, you will be notified via email of the outcome.

If approved:

  • Your refund will be processed back to your original payment method

  • Refunds typically take 5–7 business days, depending on your bank

If the return is not approved, you may request to have the item sent back to you (shipping fees apply).

⏳ Missing or Delayed Refunds

If you haven’t received your refund after 7 business days:

  1. Recheck your bank account

  2. Contact your bank or credit card provider

  3. If still unresolved, contact us directly at [email protected]

🔄 Exchanges

We currently do not process direct exchanges.
If you need a different item, please:

  1. Return the original item

  2. Place a new order separately

❌ Order Cancellations

We accept cancellations within 12 hours of placing your order.
After this period, your order may already be in production or shipping and cannot be canceled.

To request a cancellation, email [email protected] as soon as possible.

❓ Need Help?

If you have questions about our Returns & Refunds Policy or need assistance, feel free to contact our support team at [email protected].
We’re always happy to help make your shopping experience with Wujewelry smooth and secure.

Wujewelry – Jewelry with heart. Service with care.

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